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Frequently Asked Questions

QUESTIONS ABOUT ZIP IT GEAR PRODUCTS
Q: When would I use a sock with a pocket?
Q: How many zippered pockets are in a pair of Zip It Gear socks?
Q: How much can the pocket actually hold?
Q: Can I feel the pocket?
Q: Will the zipper set off metal detectors at the airport?
Q: Will washing and drying the socks possibly ruin them?
Q: Is there a recommended way to wear Zip It Gear socks?
Q: What is Zip It Gear made of?

CUSTOMER SERVICE QUESTIONS
Q: How do I find stores near me that sell Zip It Gear?
Q: How do I order Zip It Gear?
Q: What is Zip It Gear’s Return Policy?

Q: How can I reach Customer Service?

TECHNICAL DIFFICULTY QUESTIONS
Q: I added an item to the shopping basket. Why doesn't it appear when I view the cart contents or go to checkout?

Answers:

Q: When would I use a sock with a pocket?
How many times have you stuffed a $20 bill in your shoe? Tied a key to your shoelace? Worried about getting pick-pocketed? Zip It Gear provides a hands-free, secure and hidden way to carry some of your most important stuff.

Q: How many zippered pockets are in a pair of Zip It Gear socks?
One. Each comfy pair of our socks comes with one regular sock and one patented Sock With A Pocket.

Q: How much can the pocket actually hold?
Quite a bit. Zip It Gear’s staff are always putting them to the test BY stuffing credit cards, cash, a house key or car key…whatever we need!

Q: Can I feel the pocket?
When you first put them on, you may be able to feel the pocket material, but the pocket provides cushioning against the zipper, and you quickly don't even know you're wearing anything but extra comfy socks.

Q: Will the zipper set off metal detectors at the airport?
All of the zippers that we use in our Zip It socks will not set off metal detectors. The zipper teeth are made from nylon and the zipper pull is made from nickel. In our use and tests, neither set off metal detectors. However, if you are hand-screened it is likely that the hand-held metal detector will pick up the zipper pull. Zip It Gear, Inc. strongly suggests that you empty your Zip It pocket when going through airport security.

Q: Will washing and drying the socks possibly ruin them?
No. Zip It Gear is built to last. Follow the washing instructions of machine wash warm, tumble dry low and do not bleach, and your socks will come out clean, in tact and ready for their next use.

Q: Is there a recommended way to wear Zip It Gear socks?
You can wear the socks however you want, but we suggest wearing the pocket on your left foot. We find it easier to put contents into the pocket this way and it helps keep the pocket hidden.

Q: What is Zip It Gear made of?
Zip It Gear uses a variety of the best materials available. Many of the socks have varying fiber compositions depending on their intended use. For more information on our exciting ingredients like ComFortrel XP, Holofiber®, AEGIS and YKK discover what we’re made of.

CUSTOMER SERVICE QUESTIONS

Q: How do I find stores near me that sell Zip It Gear?
Search for stores in your area by visiting our Store Locator and entering your zip code.

Q: How do I order Zip It Gear?
You can order Zip It Gear in 3 different ways:

  1. Order online by adding items to your shopping cart and then checking out using your American Express, MasterCard, Visa or Discover card.
  2. Request a catalog which will then be mailed to you, along with an order form that can be faxed or mailed back to Zip It Gear.
  3. Call us at 888-494-7769 and place your order over the phone

Q: What is Zip It Gear’s Return Policy?
Our guarantee: We guarantee our merchandise to be free of manufacturing defects, and will accept any defective item for refund or exchange.

Within 60 days of original purchase: Zip It Gear gladly accepts returns of unworn, unwashed, or defective merchandise for full refund. Refunds must be accompanied by the original receipt and will be made in the form of the original payment. If the original receipt is unavailable, we'll make an exchange or issue a merchandise credit based on the current selling price.

After 60 days of original purchase: Zip It Gear will gladly make an exchange or issue a merchandise credit for the price at the time of sale (with original receipt) or for the current selling price (without original receipt).

Q: How can I reach Customer Service?
Call us at 888-494-7769 (888-4-ZIP-SOX) or email us at

TECHNICAL DIFFICULTY QUESTIONS

Q: I added an item to the shopping basket. Why doesn't it appear when I view the cart contents or go to checkout?
You must enable your browser to accept session cookies in order for the website to save your selections in the shopping cart for checkout.

Submit your questions to us at . We are here to answer any questions. If we get that question enough, we'll place it on the FAQs for everyone to see.