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Frequently Asked Questions

Questions About ZIP IT GEAR Products

Traveling is the number one use for Zip It Gear’s line of Pocket Socks. Our thousands of customers worldwide however use them for more than travel including concert going, transporting lots of cash, business meetings, exercising and everyday comfort. How many times have you stuffed a $100 bill in your shoe? Tied a key to your shoelace? Worried about getting pick-pocketed? Zip It Gear provides a hands-free, secure and hidden way to carry some of your most important stuff while on the go.
One. Each comfy pair of our socks comes with one regular sock and one Sock with A Pocket.
Quite a bit. Passport Security Socks can hold 2 passports, wads of cash, credit cards and more. Non-passport styles can hold credit cards, cash, keys and other valuables.
Just a little. We’ve never had a return because the pocket was uncomfortable though. When you first put them on, you may be able to feel the pocket material just a bit. The zipper (on the outside of the sock) is well cushioned by the interior so that won’t be a bother. This has to be a comfy experience and we road test these ourselves to ensure total comfort.
All of the zippers that we use in our Pocket Socks will not set off metal detectors. The zipper teeth are made from nylon and the zipper pull is made from nickel. In our use and tests, neither set off metal detectors. However, if you are hand-screened it is likely that the hand-held metal detector or scanners will pick up the pocket. Zip It Gear, Inc. strongly suggests that you empty your Zip It pocket when going through airport security.
No. Zip It Gear is built to last. Follow the washing instructions of machine wash warm, tumble dry low and do not bleach, and your socks will come out clean, intact and ready for their next use.
You can wear the socks however you want, but we suggest wearing the pocket on your left foot. We find it easier to put contents into the pocket this way and it helps keep the pocket hidden.
Each product has fiber content listed in the product description. We care A LOT about the yarns we select. We know you’re a road warrior and the last thing you need is a blister or hot feet. Our eco-friendly bamboo and other sports

Customer Service Questions

At this time, we are primarily available through online and a select few key accounts. Check back or sign up for our newsletter for when we announce our retail partnerships.
You can order Zip It Gear in 3 different ways:

Order online by adding items to your shopping cart and then checking out using your PayPal account American Express, MasterCard, Visa or Discover card. Or, you can find us on Amazon.com (link to our page??)

Our guarantee: We guarantee our merchandise to be free of manufacturing defects, and will accept any defective item for refund or exchange.

Within 60 days of original purchase: Zip It Gear gladly accepts returns of unworn, unwashed, or defective merchandise for full refund. Refunds must be accompanied by the original receipt and will be made in the form of the original payment. If the original receipt is unavailable, we'll make an exchange or issue a merchandise credit based on the current selling price.

After 60 days of original purchase: Zip It Gear will gladly make an exchange or issue a merchandise credit for the price at the time of sale (with original receipt) or for the current selling price (without original receipt).

Email is the best. Get us at info@ZipItGear.com You can also call us but please expect a possibility of leaving a message in case we’re unable to get to your call. 888-494-7769

Technical Difficulty Questions

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Submit your questions to us at info@zipitgear.com . We are here to answer any questions. If we get that question enough, we'll place it on the FAQs for everyone to see.